Solutions Specialist (Squad lead)

About the job

We are looking for a structured Squad Lead with a passion for data driven solutions

Are you passionate about managing customer-centric projects and adept at simplifying complex topics for a broad audience? Are you excited about leading a skilled tech team to deliver advanced software solutions globally? If so, consider joining us on our mission to combine innovative software, machine learning, and neuroscience to combat gambling addiction.

In our quest to expand and enhance our offerings, we are on the lookout for a self-motivated and inventive Solutions Specialist. This role is a perfect fit for those eager to engage in a variety of tasks related to project management, customer implementations, and data engineering. If you’re seeking a pivotal position at the core of an innovative organization, where the integrity of our customer data is foundational to our success, this role could mark the next milestone in your career.

Exploring the role

As a Solutions Specialist, you’ll be the beacon of our tech team, guiding both potential and existing customers towards best-in-class gambler protection. Engaging in constructive dialogues with the leading gambling operators in the global gambling industry, you’ll champion discussions on responsible gambling and showcase the instrumental role our solutions play in mitigating its adverse effects. Prepare to rapidly acquire an in-depth understanding of responsible gambling practices and player protection strategies, while identifying key opportunities for refining our solutions.

In addition, as a Solutions Specialist, you’ll assume the mantle of Squad Lead for our esteemed Squad “Spades”. This role demands adept coordination and facilitation skills, ensuring seamless Squad planning and alignment. Our success as a responsible gambling detection provider hinge on our ability to swiftly adapt our development priorities to navigate the ever-changing landscape of regulatory requirements, customer requests, and customer implementations.

Your main responsibilities

  • Leading customers through our Tech sales funnel, handling demos, pilots and mock solution setups. Taking ownership of that process and necessary materials.
  • Coordinating, planning and prioritizing our tech resources to ensure that we continuously deliver to everchanging demands.
  • Collaborating closely with our customers to establish system integrations that ensure optimal utility of our software.
  • Delivering on consultancy-based customer requests.
  • Participating in and contributing to design ideas, innovation and most importantly objective and constructive discussions.
  • Conducting data transformations, analyses, and visualizations to enhance and illuminate the insights generated by our solutions.

What We Expect from You

  • A degree in fields such as Cognitive Science/Information Technology (cand.it), Business (cand.merc), Economics (cand.oecon), or Science (cand.scient).
  • At least 2 years of professional experience in a client-facing technical role.
  • Experience with project management – managing timelines and ensuring timely deliveries.
  • Experience working with data, making data-driven decisions through comprehensive analyses and insightful visualizations.
  • Demonstrate excellent interpersonal and communication skills, with a clear communication style tailored to both technical and non-technical audiences.
  • Display autonomy, maturity, and professionalism in interactions, also when engaging with individuals at senior levels.
  • Keen interest in the field of addiction and problem gambling, along with relevant scientific contributions.

Experience with the following is an advantage

  • Experience with Python.
  • Experience with SQL.
  • Experience with or understanding of Machine learning models, especially in leveraging them to address complex challenges.

Who you are

You are self-driven and enjoy engaging in both academic and professional discussions as a method of decision-making. You envision yourself as part of a nimble rapidly expanding team where your influence extends over both tasks and technologies. You value a high degree of responsibility and freedom. Excellent communication skills and fluency in English are essential, reflecting our global mindset.

What makes you the perfect fit

While we value a solid theoretical background, what truly sets you apart is your personality, attitude, and approach to tackling new challenges. At our core, we believe in fostering a collaborative environment where being a team player and supporting one another in problem-solving are paramount. This synergy between individuals and the company is what truly defines a great match.

In our pursuit of top talent, we recognize that the traits and experiences outlined are essential for excelling as a Solutions Specialist and Squad lead. However, we also embrace the diversity of talent, encouraging applications from individuals with varied experiences, backgrounds, and identities. After all, it’s the unique perspectives and skills each person brings that enrich our team and drive innovation forward.

What do we offer you

We offer a role with significance and purpose. The data we gather impacts real lives, with our insights having the potential to make meaningful improvements for people with gambling related problems. You’ll have the chance to shape, take responsibility for, and participate in an exceptional domain where software, neuroscience, and AI converge.

  • Competitive salary packaging based on your experience and qualifications.
  • Lunch and an informal work environment with positive energy.
  • A choice of equipment and a workspace centrally located in Aarhus.
  • We offer a flexible balance between working at the office and from home.

Your way to Mindway AI

Send us an application with your resume and motivation for applying – and please submit it in English! Note that we process applications on a continuous basis, so we encourage you to apply as soon as possible.

To apply, click here

If you want to know more about the job, feel free to contact our Tech Team Lead, Jesper Blach Graversen at jesper@mindway.ai.

We look forward to receiving your application.

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